Conditions du service

These Terms of Service (“Terms”) form a legally binding agreement between you and HotelZo, LLC, doing business as Wait N Rest (“Wait N Rest,” “we,” “us,” or “our”), governing your access to and use of Wait N Rest rest-suite services and related websites, touchscreens, content, features, and in-location services (collectively, the “Services”). By making a reservation, accessing, or using the Services, you agree to these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.

ARBITRATION NOTICE: IF YOU DO NOT OPT OUT OF ARBITRATION AS OUTLINED IN SECTION 19 OF THESE TERMS, YOU CONSENT TO RESOLVING DISPUTES BETWEEN YOU AND US THROUGH BINDING, INDIVIDUAL ARBITRATION. BY AGREEING TO THIS, YOU RELINQUISH YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER DETAILED IN SECTION 19.

1. Service Overview; Location and Access

Wait N Rest provides short-term, private rest suites located beyond airport security checkpoints. Access requires valid airport security clearance and compliance with Transportation Security Administration (TSA) rules. The Services are designed solely to provide a quiet space for rest and related amenities during the time window selected by the user and do not constitute residential or long-term lodging. You may not use consecutive, continuous, or back-to-back reservations to simulate lodging, residency, or tenancy, and we may cancel, deny, or terminate access for attempts to do so. THE SERVICES PROVIDE SHORT-TERM, PRIVATE REST SUITES FOR TEMPORARY PERSONAL USE ONLY AND ARE NOT LODGING, HOUSING, RESIDENTIAL USE, OR AN ACCOMMODATION SERVICE, AND NO RESERVATION GRANTS ANY LODGING, TENANCY, RESIDENCY, OR OTHER ACCOMMODATION-RELATED RIGHTS.

Subject to your compliance with these Terms, we grant you a limited, revocable, non exclusive, non transferable license to access and use the Services for your personal, non commercial use during your reservation window.

The Services are subject to availability and may be limited by airport operations, security requirements, maintenance, or other conditions. Safety or security announcements may be delivered into the suite as required by airport authorities.

In addition to these Terms and airport/TSA regulations, you must comply with any posted or provided facility rules, policies, and notices applicable to the location where you use the Services (the ‘Facility Rules’). The Facility Rules are incorporated by reference into these Terms. If there is a conflict between these Terms and the Facility Rules, the more restrictive requirement applies for safety, security, and operational compliance.

2. Eligibility; Age Restriction; Minors; Nondiscrimination and Accessibility

You must be at least eighteen (18) years old to use the Services. Minors may only be present in a suite when accompanied by a parent or legal guardian who is responsible for the minor’s conduct and compliance with these Terms. Minors may not be left unattended in a suite at any time. Users must comply with all TSA and airport rules at all times. We reserve the right to require identification and to deny or terminate use for noncompliance with any of these Terms.

We do not discriminate on the basis of disability, race, color, religion, national origin, sex, sexual orientation, gender identity, age, or any other protected characteristic. We welcome service animals as defined by applicable law; pet fees and restrictions do not apply to service animals. Where a disability is not obvious, we may ask whether the animal is required because of a disability and what work or task the animal has been trained to perform. We will make reasonable modifications to policies and practices when necessary to afford equal access, unless doing so would fundamentally alter the Services or create a safety risk. Accessibility requests: please contact on site staff or email [miami@waitnrest.com].

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and you are not a person on any U.S. government restricted‑party list. You will comply with applicable export control, sanctions, and anti‑boycott laws in connection with your use of the Services.

3. Reservations; Access Codes; Check-In and Check-Out

Reservations may be made through our website or via on-site touchscreens. At the time of reservation, you will select a unique passcode that will unlock your assigned suite. Your passcode is personal and non-transferable, must match your reservation, and may not be shared. You are responsible for all activity associated with your passcode.

You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

Check-in begins at the scheduled start time, and charges begin to accrue at your scheduled time, regardless of whether you actually check in. If you forget your passcode or room number, on-site staff will assist you after verifying your reservation; however, charges will continue to accrue from the scheduled check-in time. You may enter and exit the suite during your reservation using your passcode.

A staff member may knock at scheduled check-out time. You have a ten (10)-minute grace period to complete check-out without being charged for an additional time increment. If you do not complete check out within the grace period, you authorize us to charge your payment method for the additional time in the next applicable time based increment, plus any applicable taxes and fees disclosed at purchase. If you do not vacate the suite after the grace period, we may extend your reservation and charge additional time increments and applicable taxes and fees. We may, with airport or security personnel, re‑enter the suite to secure the space, collect and inventory any items left behind, and reset access. Items left in the suite will be treated as described in Section 13 (Lost and Found).

4. Pricing; Promotions; Membership; Tips; Taxes

Pricing, fees, and any time-based increments are disclosed at the point of purchase and may vary based on time, demand, location, number of users in a suite, and other factors. We may offer packages, promotions, membership benefits, or discount codes; each is subject to stated terms and may be modified or terminated at our discretion. Only one promotion or discount may apply per reservation unless expressly stated otherwise. Users may have the option to leave tips; tips are voluntary and nonrefundable.

We reserve the right to adjust pricing or to implement dynamic pricing at any time prospectively. In addition to sales tax, certain locations may impose occupancy, tourism, or similar taxes or assessments, which will be disclosed at checkout where applicable.

Memberships and any auto renewing programs (if offered) will be subject to clear auto renewal terms presented at enrollment, require your affirmative consent to recurring charges, provide an acknowledgment with key terms and cancellation instructions, and include easy online cancellation and renewal reminders where required by law.

5. Payments; Third-Party Processing; Pre-Authorizations

We use a third-party payment processor to collect and process payments. BY SUBMITTING PAYMENT INFORMATION, YOU AUTHORIZE US AND OUR PAYMENT PROCESSOR TO CHARGE YOUR SELECTED PAYMENT METHOD FOR ALL AMOUNTS DUE, INCLUDING SERVICE FEES, TAXES, ADD-ONS, PENALTIES, AND INCIDENTALS. You further authorize us to place reasonable pre authorization holds and to convert holds to charges as described at purchase or as otherwise permitted under these Terms. Releases of pre authorization holds are controlled by your card issuer’s policies. We are not responsible for delays in fund releases, chargebacks, reversals, or processor or issuer decisions.

By providing a payment method, you authorize us to charge for: (i) reservation charges and applicable taxes and assessments; (ii) additional time used beyond your scheduled end time; (iii) authorized add ons; (iv) additional occupants not disclosed at booking; and (v) damages, missing items, smoke/vape remediation, safety device tampering, biological or hazardous waste remediation, and excessive cleaning attributable to your use or that of your guests. Only taxes and assessments disclosed at checkout will be added to quoted prices unless stated otherwise. Upon request, we will provide an itemized statement of such charges.

For security and privacy reasons, guests must complete transactions directly; staff are not authorized to handle your payment card or manually process payments on your behalf. We do not accept ‘phone payments’ unless expressly stated for a location. You must personally indicate agreement to these Terms during check-in or purchase; staff are not authorized to accept Terms for you.

6. Refunds; Cancellations; No-Shows

Refunds are only available if you cancel within a certain amount of time prior to your scheduled check-in time, in accordance with the specific cancellation terms shown at booking. NO REFUNDS ARE ISSUED AFTER THE RESERVATION START TIME HAS PASSED, INCLUDING FOR LATE ARRIVALS, NO-SHOWS, PASSCODE ISSUES, OR EARLY DEPARTURES.

If we cancel for our convenience before your reservation begins, we will refund prepaid amounts for unused time. If a material portion of your reservation becomes unavailable due to an outage within our control (excluding airport or security directives, force majeure, or third party network failures), we may provide a time extension or a credit, determined in our discretion. Refunds and credits, when applicable, are processed by the payment processor, and timing for credit issuance is governed by your card issuer and the payment processor.

Any approved refund will be issued to the original method of payment. Where a location accepts cash, cash-paid reservations are non-refundable except where required by law or expressly stated in the applicable Facility Rules.

7. Accounts and Profiles

You may have the option to create an account in order to store preferences, past reservations, and any authorized data for user convenience. When you create an account, you must provide accurate and complete information. You are responsible for all activities that occur under your account and for maintaining the confidentiality of your credentials. You must promptly update your account information, including payment details, to keep it accurate and current. You must notify us immediately of any unauthorized use of your account.

8. Acceptable Use; Conduct; Facility Rules

Your use must be lawful, considerate, and respectful of airport operations and other users. You agree to comply with all posted or provided rules, these Terms, and airport/TSA regulations. Without limitation, the following apply during your reservation:

• Occupancy limits apply and are enforced; charges may vary based on the number of users in a suite. Unauthorized additional occupants may trigger additional fees and/or immediate termination without refund.
• Smoking, vaping, open flames, illegal substances, and tampering with smoke or safety equipment are strictly prohibited and may result in penalties, termination, and referral to airport security or law enforcement.
• Alcohol consumption must comply with applicable law, airport policies, and any Facility Rules at the location, which may prohibit alcohol entirely; open containers may be prohibited by the airport.
• Quiet enjoyment is expected. Excessive noise, parties, or disruptive behavior is prohibited.
• No hazardous materials, firearms, explosives, or items prohibited by TSA.
• No commercial activities, filming, or photography for commercial purposes without our prior written consent. You may not photograph or record other guests or staff without their express consent, and you must comply with any posted recording restrictions, which may prohibit recording in common areas for safety and privacy. Commercial photography, filming, recording, live streaming, or content creation requires our prior written consent.
• No damage, alteration, or removal of any fixtures, furnishings, or equipment.
• No indecent or unlawful activity. Any form of human trafficking, solicitation of prostitution, or sexual exploitation is strictly prohibited and will result in immediate termination without refund and referral to law enforcement.
• Pets are permitted only if they have passed through TSA screening and are otherwise permitted by airport rules; a pet fee may apply. Service animals as defined by law are welcome and are not subject to pet fees or restrictions. You are responsible for all pet-related cleaning or damage fees.
• You must wear appropriate attire in hallways and common areas, and you may not circulate outside suites wearing only towels, underwear, swimwear, or without upper garments.
• Restroom and shower access is limited to guests with an active reservation and is subject to availability and operational limits. Only one person may use a restroom or shower at a time, except that a child under 12 may be accompanied by an adult. You must keep these areas clean and may not wash clothing or personal items; misuse or excessive mess may result in additional cleaning or repair charges.

You are responsible for all damage, missing items, or special cleaning required due to your use, including the conduct of any additional occupants or guests. We may assess fees for damages, missing items, excessive cleaning, smoke remediation, biological or hazardous waste remediation, or safety-device tampering. We may terminate access for any violation of these Terms, without refund, and we may notify airport security or law enforcement as appropriate.

9. Anti–Human Trafficking Policy.

We maintain a zero-tolerance policy for human trafficking, sexual exploitation, or the solicitation of prostitution on or in connection with the Services. Violations will result in immediate termination without refund and referral to law enforcement and airport security. Notices with reporting information and applicable hotline numbers may be posted in our facilities where required or appropriate. We cooperate with airport authorities and law enforcement, and users must comply with related safety and reporting protocols.

10. Safety; Emergencies; Security Inspections

You agree to follow all posted safety instructions, airport directives, and any security announcements that may be delivered to the suite. In an emergency, you agree to follow airport personnel instructions and evacuation routes promptly. Suites include interior door-release mechanisms to ensure occupants can exit at any time.

For security and regulatory reasons, airport authorities and authorized personnel may access or inspect suites at any time without prior notice. You consent to such inspections and agree to comply with instructions from airport security.

We do not use video or audio recording inside suites. Public area cameras may be in use for safety and security. To operate the Services, we may disclose reservation details to airport security and law enforcement as required or permitted by law.

Guests are expected to exercise reasonable care for their own safety and the safety of minors or other invitees in their company and to use facility features (including showers and bathrooms) as intended. Guests must promptly report any accident, injury, or unsafe condition to on site staff or via the posted contact method. Except as prohibited by law, and without limiting our non waivable duties, we are not liable for injuries or losses that are not caused by our negligence, gross negligence, or willful misconduct.

11. Amenities; In-Suite Purchases; Third-Party Vendors

Suites may offer flight information displays, Wi-Fi, environmental controls, and a touchscreen interface that may enable you to view airport information or place orders from third-party airport food vendors. Snacks may be available for purchase within the suite. Third-party vendor offerings are subject to vendor terms and availability; we are not responsible for the acts or omissions of third-party vendors, delivery times, product quality, or any third-party content or links.

Third party food and beverage items may contain allergens. We do not control preparation, handling, or labeling by third party vendors. Certain optional amenities or features (for example, adjustable seating, reclining furniture, environmental controls, and any other equipment made available in the suite or common areas) may carry inherent risks if misused. Guests agree to follow all posted or provided instructions and to use such amenities at their own risk except to the extent an injury is caused by our negligence, gross negligence, or willful misconduct.

Wi Fi; Network Acceptable Use: Use of any Wait N Rest Wi Fi must be lawful and must not interfere with network operation or the use of others. Prohibited activities include security violations, spam, malware distribution, unlawful content, or infringement of intellectual property rights. We may suspend or terminate network access for abusive or infringing use and maintain a policy to terminate, in appropriate circumstances, users who are repeat infringers. The network is not guaranteed secure and users should avoid transmitting sensitive information without appropriate safeguards.

12. Sleep-Tracking and Comfort Devices (Opt-In)

If offered, you may opt in to use in-suite comfort or sleep-tracking devices. These devices may measure physiological metrics such as heart rate, breathing rate and patterns, motion, and comfort signals to suggest adjustments to suite settings (for example, temperature). If you opt in, you consent to the collection and processing of such device data for the limited purpose of providing the feature to you during your session and generating a user-facing report.

Data may be processed and stored using reputable cloud providers (such as Amazon Web Services). We do not use sleep-tracking data to identify you personally beyond the information necessary to deliver the feature and the report, and we do not sell this data. You may withdraw consent at any time during your session via the in-suite interface; if you withdraw consent, the device will stop collecting new data. If we enable profiles, you may be offered an opt-in to retain your past device readings for your personal history; if you do not opt in, we will not retain such data beyond what is necessary to deliver the session-level feature and comply with applicable law.

The Services and any comfort or sleep‑tracking features are for general comfort only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We do not provide medical or health services.

13. Lost and Found; Personal Property

You are responsible for your belongings at all times. We are not liable for lost, stolen, or forgotten items. If you report an item shortly after check-out, we may attempt to assist. Items found by staff may be held for at least [30] days in accordance with our lost-and-found procedures, and then donated or disposed of. Hazardous, perishable, unlawful, or unsanitary items may be discarded immediately. Shipping returned items is at your cost, and we are not liable for shipping loss or damage.

14. Housekeeping and Third-Party Service Providers

Cleaning may be performed by our staff or by a vetted third-party service provider. Third party service providers are independent contractors and not our agents. We are not responsible for third-party service provider acts or omissions, or for any reactions to cleaning products used in accordance with manufacturer instructions and safety data sheets.

15. Airport Coordination; Security Disclosures

You acknowledge that, for safety and security purposes, we may share with airport security or other authorized authorities the names of users and their assigned suite numbers, times of use, and other reservation details. You consent to such disclosures as necessary to operate the Services, comply with law, and support airport safety protocols and procedures.

16. Disclaimers; Noise; Assumption of Risk

The Services and any related content are provided “as is” and “as available.” Airport environments may be noisy or subject to announcements, operational sounds, and external factors that are outside our control. We do not guarantee a completely silent environment, and we disclaim liability for auditory disturbances. We are not responsible if you oversleep, miss a flight, or experience schedule disruptions for any reason. We do not guarantee uninterrupted Wi-Fi or device connectivity and are not liable for network outages, delays, or data loss.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. Nothing in these Terms limits any non waivable warranties or rights provided by applicable law.

Guests acknowledge that ordinary use of a private rest suite, including entry and exit, walking in confined spaces, and using bathrooms and showers, carries inherent risks of slips, trips, falls, and other accidents, particularly where surfaces may be wet. Guests agree to use reasonable care, to follow posted instructions and safety notices, and to supervise minors and others in their party. Except as prohibited by law, guests assume the risks of such ordinary use to the extent an injury is not caused by our negligence, gross negligence, or willful misconduct. Nothing in this Section reduces or limits our non waivable duties or any right you have under applicable law.

17. Limitations of Liability

To the maximum extent permitted by law, we are not liable for any injury, loss, or damage except to the extent directly caused by our negligence, gross negligence, or willful misconduct. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption, even if advised of the possibility. Our total liability for any claim arising out of or related to the Services or these Terms will not exceed the amount you paid for the reservation at issue.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or injury or death to the extent such limitation is not permitted by applicable law. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply only to the extent permitted by law.

18. Indemnification

You will indemnify, defend, and hold harmless Wait N Rest, HotelZo, our affiliates, officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your violation of these Terms, your conduct in the airport or suite, any damage or loss you cause, or your violation of law or third-party rights. You may not settle any claim without our prior written consent if it imposes obligations on or admits fault by us. This indemnity applies only to the extent a claim, liability, damage, loss, or expense arises out of the foregoing matters and does not apply to the extent caused by our negligence, gross negligence, or willful misconduct.

19. Mutual Dispute Resolution Using Binding Arbitration (Arbitration Agreement)

Should a dispute arise between you and us, we are committed to working with you to reach a reasonable resolution. You and Wait N Rest agree that sincere informal efforts to resolve disputes can lead to a swift, cost-effective, and mutually beneficial outcome. Therefore, before either party commences arbitration against the other, you and Wait N Rest will engage in a good-faith informal dispute resolution conference telephonically or via video conference to try to resolve any dispute covered by this arbitration agreement. If you are represented by legal counsel, your counsel may participate in the conference, but your participation is also required.

You and we mutually agree that any claim, dispute, or controversy arising between you and us, concerning Wait N Rest, the Services, any privacy notice, or any other goods, services, or advertising by Wait N Rest or any associated parties, including controversies regarding the applicability, enforceability, or validity of any provision of these Terms (collectively referred to as “Disputes”), which is not resolved through an informal dispute resolution conference, shall be resolved through confidential binding arbitration conducted by one arbitrator from the American Arbitration Association (AAA) with experience in resolving complex commercial contract claims, mutually agreeable to the parties, rather than through litigation in court. This Arbitration Agreement, including its interpretation and enforcement, is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”). Except as to this Arbitration Agreement, Florida law applies as stated in Section 20. The seat of arbitration is Miami Dade County, Florida, but hearings may be conducted by video conference, telephone, or in person, at the arbitrator’s discretion and considering your location. The arbitration will be governed by the AAA’s Consumer Arbitration Rules then in effect. If the parties are unable to agree on an arbitrator, the AAA will appoint an arbitrator who meets the requirements of this section using a rank-and-strike process.

By agreeing to this Arbitration Agreement, you acknowledge that you are voluntarily waiving your right to a jury trial and to pursue a lawsuit in state or federal court, except as expressly provided herein. For the purposes of this Arbitration Agreement, “Dispute” also includes disputes arising from facts occurring before the existence of this or any prior versions of the Terms, as well as claims that may arise after the termination of these Terms. The arbitrator shall give effect to statutes of limitation and the governing law set forth in these Terms in determining any claim, and any controversy concerning whether these Terms, an issue, or a dispute hereunder is arbitrable shall be determined by the arbitrator.

The arbitrator shall follow the governing law in reaching a reasoned decision and shall deliver a written opinion setting forth findings of fact, conclusions of law, and the rationale for the arbitrator’s decision. The decision of the arbitrator (or “the arbitration award”) shall be final, binding, and conclusive upon the parties, and judgment upon the award rendered by the arbitrator may be entered in any court having competent jurisdiction. The arbitrator shall have no authority to add to, detract from, or modify these Terms or any applicable law in any respect, and may not grant any remedy or relief greater than that sought by the parties. The confidentiality obligations of Section 23 (Confidentiality) apply to arbitration claims, defenses, and Dispute Materials. Any court filings to enforce, confirm, vacate, or modify an award will be accompanied by a request to seal or otherwise protect such filings to the maximum extent permitted by law. The opinion and arbitration hearing(s), proceeding(s), and filing(s) shall remain confidential, except that final judgment upon the decision rendered by the arbitrator may be entered in any court having jurisdiction for purposes of confirming and enforcing such award.

The arbitrator shall be authorized to and shall permit the prevailing party to recover, in addition to any other damages or compensation awarded by the arbitrator, such prevailing party’s reasonable costs and expenses of such claim, including reasonable attorneys’ fees and the amounts paid or obligated to be paid toward arbitrator fees and the administrative costs of the arbitration to the extent permitted by applicable law and the AAA Consumer Arbitration Rules. Notwithstanding the foregoing, either party may seek provisional injunctive relief in court in aid of arbitration or to preserve the status quo. The arbitrator shall have authority to award only (i) injunctive relief, (ii) money damages, (iii) specific performance, (iv) attorneys’ fees, costs and expert witness fees to the prevailing party, and (v) sanctions for abuse or frustration of the arbitration process.

YOU AGREE NOT TO BRING CLASS OR COLLECTIVE ARBITRATIONS, EVEN IF THE AAA PROCEDURES OR RULES WOULD OTHERWISE ALLOW THEM, AND AGREE THAT THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL SEEKING RELIEF AND TO THE EXTENT OF THAT INDIVIDUAL’S CLAIM, AND NOT ON BEHALF OF ANY CLASS OR IN ANY REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL CAPACITY.

Opt-Out: You have the option to opt out of the provisions of this Arbitration Agreement requiring arbitration of Disputes within thirty (30) days of initially agreeing to any version of these Terms mandating arbitration of disputes with Wait N Rest. To opt out, you must send your name, residential address, email address, and a clear statement expressing your desire to opt out of arbitration to: miami@waitnrest.com ATTN: Arbitration Opt-Out. Opting out of this Arbitration Agreement does not affect any other arbitration agreements you may have with us.

Notice of Dispute: Before initiating arbitration of a Dispute, you must provide us with a written “Notice of Dispute” containing your name, residential address, email address associated with your reservation, a detailed description of the Dispute, and the requested relief. Likewise, before commencing arbitration of a Dispute against you, we will provide you with a written Notice of Dispute detailing the Dispute and the relief sought. Any Notice of Dispute to us should be sent to: 1900 N Bayshore Dr, APT 3904, 33132, MIAMI, FLORIDA ATTN: Dispute Notice.

Severability: Except as specified above, if any part of this Arbitration Agreement is found to be invalid or unenforceable under the law, such part shall be severed, and the remainder of the Arbitration Agreement shall remain in full force and effect. Nothing in this section shall be construed as limiting your rights under applicable consumer protection laws.

20. Governing Law; Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles, except that the Arbitration Agreement in Section 19 is governed by the Federal Arbitration Act. Subject to Section 19, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami Dade County, Florida for any non arbitrable claims or to enforce arbitral awards. Mandatory consumer protection laws of your place of residence may apply regardless of this Florida choice of law.

21. Privacy; Communications; E-Sign Consent

Our Privacy Notice [https://www.waitnrest.com/miami/#/privacy] describes how we collect, use, and disclose information, including payment information processed by our third party payment processors. You consent to receive transactional communications related to the Services (including reservation confirmations, access codes, operational alerts, and security notices) by email using the contact information you provide. Marketing communications will be sent only with your separate consent and you may opt out at any time as described in the message. You consent to the use of electronic records and signatures and agree that disclosures, notices, and other communications we provide electronically satisfy any legal requirements that such communications be in writing.

22. Intellectual Property; Restrictions

All materials made available through the Services, including the Services themselves, their content and features, software, and all associated intellectual property and proprietary rights (including copyrights, trademarks, patents, trade secrets, technologies, products, and processes), are owned by Wait N Rest or our licensors and providers and are protected by applicable law. Subject to the limited, revocable license in Section 1, no rights are granted to you by implication, estoppel, or otherwise, and all rights not expressly granted are reserved.

Except as expressly permitted in these Terms or to the extent permitted by applicable law or license terms, you may not copy, modify, distribute, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Services or any associated content. You may not scrape, crawl, index (other than standard indexing by publicly available search engines), spider, harvest, or use automated means to access or extract data from the Services without our prior written consent. You may not use our names, logos, or trademarks without our prior written permission.

23. Confidentiality

With respect to all communications you make to us regarding content or information displayed in the Services, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure; (b) we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications (“Feedback”) for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. You hereby grant us a perpetual, irrevocable, worldwide, non‑exclusive, royalty‑free license to use, reproduce, modify, distribute, display, and otherwise exploit such Feedback for any purpose, without obligation to you.

The parties agree that all dispute related communications and materials will be kept confidential. This includes, without limitation: any Notice of Dispute and responses; settlement or compromise communications; mediation communications; and, to the fullest extent permitted by law, arbitration filings, briefs, exhibits, discovery, hearings, transcripts, orders, and awards (collectively, “Dispute Materials”). Dispute Materials may be disclosed only: (i) to the parties, their counsel, insurers, experts, and advisors (including accountants and auditors) who have a need to know and are bound by confidentiality obligations at least as protective as this Section; (ii) as required by law, regulation, subpoena, or court order; (iii) as reasonably necessary to enforce, confirm, vacate, or modify an arbitral award or judgment, provided that the parties will request sealing or other protections to the maximum extent permitted by law; or (iv) with the prior written consent of the other party.

Nothing in this Section restricts a party’s right to: (a) communicate with, file a charge or complaint with, or participate in an investigation or proceeding conducted by a government agency; (b) disclose underlying facts to the party’s tax, accounting, or legal advisors; (c) make disclosures necessary to obtain injunctive or provisional relief in aid of arbitration; or (d) use or disclose a final judgment or arbitral award to the extent necessary for enforcement. This Section does not limit any applicable privilege, protection, or rule (including settlement communication privileges and rules of evidence such as Federal Rule of Evidence 408), and no waiver of privilege is intended. Personal information contained in Dispute Materials remains subject to our Privacy Notice and applicable law. This Section survives termination of these Terms.

For clarity, this Section 23 does not limit our obligations under the Privacy Notice or applicable law.

24. Pricing and Availability; Obvious Errors; Post Confirmation Changes 

We strive to provide accurate pricing and availability information. However, occasional “Obvious Errors” (clear and manifest pricing or availability mistakes) may occur. Except as provided in this Section or as required by law or by airport/security authorities, we will honor confirmed reservations at the price and terms shown at confirmation. If an Obvious Error affects your reservation, we will promptly notify you and you may choose to proceed at the corrected price/terms or cancel for a full refund of any prepaid amounts; if discovered after your reservation begins, we will offer a reasonable pro rata adjustment or a pro rata refund for unused time. We will not make post confirmation changes except as described in this paragraph. Nothing in this Section limits your non waivable rights under applicable law or our obligations in Section 6 (Refunds; Cancellations; No Shows) or Section 17 (Limitations of Liability).

25. Miscommunications/Lost Transactions

We use commercially reasonable measures to process reservations, payments, and communications. We are not responsible for failures or delays caused by systems outside our reasonable control (for example, general internet outages, third party platform failures, or email delivery issues). If a reservation, payment, or confirmation is not processed, is delayed, is misapplied, or contains an error due to a technical or processing issue (whether by us or a third party processor), we will work in good faith to promptly resolve the issue. If it cannot be resolved, we will cancel the affected reservation and refund any amounts that were charged in error or for unused time.

We may cancel or suspend reservations that appear to involve fraud, abuse, or obvious mistakes; in such cases, we will provide notice and a refund of any amounts charged for unused time unless prohibited by law or these Terms. Please retain your confirmation details and verify that you receive a confirmation after booking. Nothing in this Section limits your rights under applicable consumer protection laws or our obligations under Section 6 (Refunds; Cancellations; No Shows) or Section 17 (Limitations of Liability).

26. Suspension; Termination; Survival

We may suspend or terminate your access to the Services at any time for any violation of these Terms, airport or TSA rules, or for safety or operational reasons. If we terminate your use for cause, no refunds will be issued. If we terminate for convenience before your reservation, we will refund prepaid amounts for unused time.

Provisions that by their nature should survive termination will survive, including but not limited to the following sections: Payments; Third Party Processing; Pre Authorizations; Refunds; Cancellations; No Shows; Acceptable Use; Conduct; Facility Rules; Safety; Emergencies; Security Inspections; Privacy; Communications; Intellectual Property; Restrictions; Disclaimers; Noise; Schedule Risks; Connectivity; Limitations of Liability; Indemnification; Mutual Dispute Resolution Using Binding Arbitration (Arbitration Agreement); Governing Law; Venue; Pricing; Promotions; Membership; Tips; Taxes; Confidentiality; and this Section 26 (Suspension; Termination; Survival).

27. Force Majeure

We are not responsible for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, weather, labor disputes, power outages, airport disruptions, governmental actions, emergency directives, or third-party system failures. If a force majeure event prevents any use during your reserved period, we may issue a refund or credit for unused time, determined in our discretion.

28. Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms with an updated Effective Date. For material changes, we will provide conspicuous notice. Unless otherwise stated, changes become effective upon posting. If you do not agree to the updated Terms, you must stop using the Services. Facility Rules may be updated from time to time and take effect when posted in or near the facility or via the Services interface.

29. Miscellaneous

These Terms constitute the entire agreement between you and Wait N Rest regarding the Services and supersede any prior or contemporaneous agreements on the subject. If any provision is held unenforceable, it will be severed, and the remaining provisions will remain in effect. No waiver of any provision is a continuing waiver. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or corporate transaction. There are no third-party beneficiaries to these Terms. Section headings are for convenience only.

30. Contact; Notices; Legal Requests

For questions, assistance, or to report issues, please contact on site staff at the reception desk or email [miami@waitnrest.com].

For legal notices, please write to: HotelZo, LLC d/b/a Wait N Rest, [1900 N ], Attn: Legal Notices; and by email to [legal@waitnrest.com]. Subpoenas and law enforcement requests may be directed to the foregoing addresses. Service of process must be made in accordance with applicable law.

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